Issue: In order for Exchange 2007 and Outlook 2007 to function properly, you must have a special DNS record set up for your domain which points to the AutoDiscover server.

Affects: Exchange 2007; Outlook 2007

Solutions to the issue:

Create a subdomain called autodiscover.yourdomain.com and add the CNAME record that points to autodiscoverredirect0XX.msoutlookonline.net. You can find this information on the control panel on the Get Started page under Advanced Settings.

IMPORTANT: Due to the distributed nature of DNS, the CNAME record you created following the instructions in this guide may take up to 2-7 days to propagate across the Internet. In other words, you will be able to take advantage of the AutoConnect feature only when the DNS changes have fully propagated. If you do not know how to check that, just wait for a few days and try to configure a new Outlook 2007 profile using this feature.auto

For example, create CNAME similar to the following:

autodiscover.ingridandisabel.com. 86400 IN CNAME autodiscoverredirect016.msoutlookonline.net.

(Note: for Verio, I had to add the period at the end of each subdomain to prevent ‘ingridandisabel.com’ from being appended to the domain.)

Comments:

Comment 1)

Some features that will not work properly without an Autodiscover record:

• Outlook 2007 setup using AutoDiscovery

• Free/Busy information in your calendar

• Out of office Autoresponse messages

• Proper Syncing Of Offline Address Book

Comment 2)

More articles related to this issue:

• Troubleshooting Error 0x8004010F When Outlook 2007 Clients Download OAB (http://technet.microsoft.com/en-us/library/cc411331.aspx)

• Not downloading Offline address book files. A server (URL) could not be located. 0X8004010F (http://forums.msexchange.org/m_1800475070/tm.htm)

• Administering the offline address book in Outlook 2003 and Outlook 2007 (http://support.microsoft.com/kb/841273)

Author: created by Hunzeker, Drew, modified by Baptista, Luis